Building a community portal in the San Francisco Bay Area

The Customer

The customer is one of the of the small start ups aimed to develop online classifieds, Job/Rent/Car4Sale and local forums in CA.

The Challenge

• End-to-End, automatic billing transactions with least manual work.
• Customer Relationship Management (Single view of the Customer)
• Value Added Services to Customers (Online Customer Self-service » Email/Fax,Online Chat, and Help)
• Management Information

The Solution

After a detailed understanding of the business and technical requirements of the system, SolveITLabs documented these requirements as detailed use cases. SolveITLabs defined a multi-tiered, multi-layered architecture to cater to these business and technical requirements. Solovatoft was involved in platform and product evaluation and selection exercises. The architecture comprised of disparate technologies such as ASP.NET, VB, XML and MS SQL database.

The following was implemented:

• Centralized approach for deployment, but cater to regional variations
• Different user interface needs » web browser user interface for external users and Visual Basic based user interface for internal users
• Performance, Flexibility/Extensibility, Scalability, Maintainability and Reusability
• Email Notifications and Live Chat (passworded area)
• Personalization for registried users
• Online customer Registration
• Pricing Engine applied to various products and currencies