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New Technology customer support services: Technical, email and ticket
San Francisco, CA
November 15, 2004
SoloSoft, an Technology Consulting service provider, announced today that ArtBuilders, a Global commerce retailer, has selected SoloSoft to support their global customer base. As their customer base began to outgrow their support staff, ArtBuilders had to make a decision to hire more support staff or go with a service offering that could manage their support needs. They began to research the two options, and found a cost savings in Consulting Technology to manage their support.
After an initial evaluation period, SoloSoft was chosen over other Technology providers for its responsiveness, customization and competitive pricing.
Prior to Consulting customer support to SoloSoft, ArtBuilders resolved their support requests via emails and through support calls. SoloSoft’s web based model will enable ArtBuilders to provide their globally located customers with their support needs on a 24x7 basis.
"SoloSoft has completely revolutionized the way we do business," said Vadim Lik, CEO at ArtBuilders.
"SoloSoft’s service helped us to streamline our internal customer support operations, allowing us to focus our entire efforts to provide top e-commerce services to our global customer base."
During their search for a support service, ArtBuilders noticed that other services offered a fixed set of options with a high price tag. With five options to choose from, ArtBuilder’s clients can customize their service to fit their company's business process.
"Going with another provider would have meant spending a lot more for options that we couldn't use," added Lik.
"Since introducing new service, more than 90 percent of our customer request are now answered by our Technology team, rather than speaking with our internal support staff."
About SoloSoft
SoloSoft is a U.S.-based technology consulting and engineering firm. We help organizations define, build, connect, modernize, and improve business-critical digital products, data workflows, and operational systems.
Our work is organized around accountable outcomes: a clear initiative, practical architecture, usable delivery increments, verified quality, and a responsible handoff into operation.
Explore technology consulting services or discuss an initiative.